An Army Base was looking to replace 470 Multi-function devices in 7 locations in 5 states.

In one location there were 115 buildings that required installation of new devices. CTI installed 427 devices (On base)  in only three weeks.

Services Included:

  • On-site dedicated support for 5 years
  • Certified (CON) monitoring Software
  • Lease, Service and supplies contract
  • Security compliance with DOD regulations
  • CTI created the software for locating and tracking devices as they were installed

A Large Federal Oversight Agency needed a company to manage 1,300 print devices

  • CTI provided 3 on-site technicians to monitor, supply and maintain the fleet
  • CTI was able to provide monitoring of all devices including alerts for service or supplies
  • User satisfaction was increased due to hands on / proactive service by CTI
  • Expanded contract outside of HQ to be duplicated across the US
  • Multiple Brand maintenance
  • CTI was instrumental in getting the security standards implemented

An agency within NIH was moving to a new site and required standardization, smooth workflows and stricter security processes

  • CTI provided 147 print copy and scan MFP’s one vendor (Standardized)
  • CTI deployed monitoring of all devices including alerts for service or supplies
  • This agency started to use the PIV ID cards to authenticate to the devices
  • Users were able to print from any device in the building
  • Implemented robust scanning capabilities (Scan to Records Management Systems)
  • CTI performed a full security scan of all devices and patched any vulnerabilities
  • Streamlined ordering process for service and supplies

CTI also provides solutions to the commercial industry

  • CTI was tasked to consolidate over 200 single function printers to less than 40 Multi-function devices
  • CTI deployed monitoring of all devices including alerts for service or supplies
  • CTI integrated the current RF-ID building access cards to the print authentication process
  • Users are now able to print from-to any device at USP using a single print queue
  • The company moved from analog fax to cloud fax using CTI’s Xmedius cloud fax solution
  • The cost of supplies was dramatically reduced by switching from printers to Multi-function devices

CTI provides IT Hardware, software solutions, Multi-brand maintenance and on-site support under this BPA.

  • CTI provides leasing with service and supplies included
  • The agency is now using their CAC and PIV RFID card to authenticate into the print devices
  • On-site support is offered under this BPA
  • Users are now able to print from-to any device in the building
  • All printing is done from a single server