SUCCESS STORY: Local Government Agency Leverages Intelligent Capture & Web Solution to Automate Testing Processes, Reduce Costs and Disseminate Results in Record Time

The client

A local government agency responsible for directing teacher certification tests, administered about 40,000 tests a year. The agency tabulated the results, recorded them for internal use, and sent the results to the each school district, which teachers would contact to obtain their results.

The challenge

With the number of testers, the amount of paper documents, and physical mail, the agency needed a powerful solution to efficiently manage the inflow and outflow of data and integrate seamlessly with their existing IT infrastructure.

“We estimate the cost of administering and processing each test was $38 per test, but with the new system CTI installed, the cost dropped to $5.80, a decrease of 85%.”
cti solution

CTI implemented Kofax capture, the world’s leading automated information capture platform, to electronically identify the hard copies of each test. Next, each test was barcoded with the tester’s personal information, test location, and an authentication code to improve security. Once the tests were completed, scores were tabulated and results were sent to internal databases for storage and analysis. In case a tester disputed his or her scores, the new system stored an image of each test in a separate database. Lastly, CTI allotted each tester a unique ID code at the time of the test, the tester could log on to the agency’s website and obtain his or her results instantly.

The results

The agency was able to complete the scoring, verify the results, store copies of individual tests, and inform applicants of their results in 7 days, whereas previously it took 12 weeks to complete the process. Overall costs decreased dramatically since teachers could now access the agency’s website to obtain test results, thereby reducing postage and faxing costs. The new system required minimal integration efforts and resulted in fewer administrative demands.

In the three years the system has been in operation, over 100,000 tests were administered without any problems. The agency estimated the cost of administering and processing each test was $38 per test, but with the new system, the cost dropped to $5.80, a decrease of 85%.

“We estimate the cost of administering and processing each test was $38 per test, but with the new system CTI installed, the cost dropped to $5.80, a decrease of 85%.”